Payment and dispatch

Payment and dispatch

The following terms and conditions apply:

Dispatch conditions

The goods are delivered worldwide in the specified countries and to the stated shipping cost (fixed and inclusive of VAT).

DestinationShipping costs in €
Germany6.00
Andorra34.00
Austria14.00
Belgium14.00
Denmark14.00
Estonia14.00
Finland14.00
France14.00
Greece14.00
Ireland14.00
Iceland34.00
Italy14.00
Latvia14.00
Lithuania14.00
Luxembourg14.00
Malta14.00
Monaco14.00
Netherlands14.00
Norway14.00
Poland14.00
Portugal14.00
Sweden14.00
Slovakia14.00
Slovenia14.00
Spain14.00
Czech Republic14.00
Hungary14.00
United Kingdom14.00
Vatican City34.00
Cyprus14.00

Delivery periods

Unless any other period is specified in the item description, the product is delivered in Germany within 3 – 5 days, in case of foreign deliveries, within 5 – 14 days after the order confirmation (in case an advance payment has been agreed upon, after the payment authorisation).

Please note that deliveries are not made on Sundays and other holidays. If you have ordered items with different delivery times, we will ship the goods in a common mission, unless we have made ​​no agreements with you. The delivery time is determined in this case after the item with the longest delivery time you have ordered.

Lead times from dispatch

Shipping toDuration of shipment
Germany1 – 3 Business days
Austria, Luxembourg5 – 10 Business days
Italy2 – 3 Weeks
Other European1 – 2 Weeks
USA, Canada2 Weeks
Australia, New Zealand2 Weeks
Japan, Hong Kong, Taiwan, Singapore2 Weeks
Arab States, Other Asia3 – 6 Weeks

Shipping delay due to frost

In the winter months, the shipment of liquids such as inks in clear minus temperatures (less – 2 ° C) may be restricted by frost. Please keep in mind that the holds of transport vehicles are not heated. We are changing in such cases the shipping of orders from Thursday or Friday to Monday because we can prevent so that the goods are stored over the weekend in cold vehicles.

Terms of payment

In case of deliveries within Germany, you have the following payment options:

  • Prepayment by bank transfer
  • Payment by Paypal with your Paypal account
  • Payment by direct debit or credit card through Paypal (no Paypal account required)
  • Payment via Sofortüberweisung [immediate transfer]

In case of deliveries to a foreign country, you have the following payment options:

  • Payment by Paypal with your Paypal account
  • Payment by direct debit or credit card through Paypal (no Paypal account required)
  • Payment via Sofortüberweisung [immediate transfer] if you have an online banking account in one of these countries: Austria, Switzerland, Belgium, United Kingdom, Netherlands, Italy, Poland, Hungary, France or Spain.

In case of questions, please contact us at the contact details mentioned in the Legal Notice.